About the Client
Yokohama Off-Highway Tires (YOHT) is a global leader in off-highway tire manufacturing, catering to segments such as agriculture, construction, industrial, and earthmoving equipment. With a strong international footprint and advanced manufacturing capabilities, the company operates multiple production facilities and serves customers across more than 120 countries. Known for its innovation-led approach, product reliability, and performance-driven solutions, YOHT plays a critical role in enabling high-efficiency operations across demanding terrains and industrial applications worldwide.
Workshop Objective
The objective of this program was to strengthen managers’ ability to handle workplace conflicts constructively and deliver effective feedback that drives performance and collaboration. The program aimed to help participants:
- Develop structured approaches to manage interpersonal and task-based conflicts in operational environments
- Build capability to deliver clear, constructive, and outcome-oriented feedback
- Enhance active listening, empathy, and stakeholder management skills
- Improve team collaboration by addressing misalignment, expectations, and communication gaps
- Drive performance improvement through consistent feedback and coaching conversations
Workshop Summary
This onsite program was designed as a highly interactive and experiential learning intervention, focused on building practical capabilities for managing workplace conflict and delivering impactful feedback. The workshop followed a structured progression—from understanding sources and types of conflict to applying conflict resolution styles, and further into mastering feedback frameworks and performance conversations. The learning approach emphasized real-world simulations, reflective exercises, and actionable tools that participants could directly apply in their managerial roles.
Key Highlights:
- Hands-on exercises to identify sources of conflict such as misaligned expectations, communication gaps, and resource constraints
- Application of conflict management styles (Thomas-Kilmann model) to navigate different workplace scenarios effectively
- Simulation-based role plays on handling difficult conversations, team disagreements, and escalation situations
- Practical frameworks for structured conflict resolution, including stakeholder identification, empathy-driven listening, and solution alignment
- Hands-on application of feedback models such as EEC (Example–Effect–Change) to deliver clear and constructive feedback
- Exercises on overcoming feedback barriers such as fear of confrontation and lack of confidence
- Real-world scenarios on performance conversations, coaching discussions, and team alignment
- Practical takeaways including structured 1:1 conversation models (CHAT framework) and continuous improvement approaches (PDCA cycle)
Workshop Details
- Mode: On-site
- Audience: Mixed batch from multiple departments (Managers and First-Time Managers)
- Batch Size: 20–25 Participants
- Duration: 1-Day Workshop
- Customized Training Modules: Tailored to conflict management, feedback delivery, and team collaboration in manufacturing environments
- Certification: Certificates provided to all participants
Trainer Profile
- 22+ years of experience in leadership development, communication, and behavioral training
- Specialist in conflict resolution, stakeholder management, executive presence, and team performance
- Extensive industry exposure across manufacturing, BFSI, IT, healthcare, FMCG, retail, and real estate sectors
- Trained 35,000+ professionals and delivered programs across 80+ organizations
- Proven track record in designing and delivering experiential, business-aligned learning interventions
- Expertise in first-time manager development and mid-to-senior leadership capability building
- Known for combining behavioral insights with structured frameworks to drive measurable performance outcomes
- Strong focus on real-world application through simulations, diagnostics, and action planning
